For customer service email firstname.lastname@example.org
For all inquiries regarding wholesale, please email email@example.com
We like working with interesting people so feel free to contact us if you have a collaboration in mind <3
UK: Standard Shipping £2 // Free over £15
Europe: Standard Shipping £4.5 // Free over £100
Rest of the World: Standard Shipping £10 // Free over £100
If you would like tracked delivery you can choose so for an additional cost, standard delivery is sent via Royal Mail first class but we cannot guarantee how long it takes (depends on destination) and it comes without tracking.
Delivery Times UK: Our daily cut-off time for orders is 3.00 pm GMT. Orders placed after this time will be despatched the next working day.
Delivery Times International: International delivery does take longer, so please allow a minimum of 15 to 21 working days.
Please allow up to 3 - 5 working days, once your order has been accepted, for it to be despatched during busy periods such as Christmas.
NB. Certain items have a longer production time which is stated on the product page
If you want to return an item or require an exchange in size, simply return the item to us with a note stating if you would like an exchange or your money back. Please remember to add the order number so we can locate your details.
Sale items are final, but if we can exchange size we will.
If you are returning an item to us to be exchanged or refunded, you are responsible for the return postage costs. If you have received a faulty, damaged, or incorrect item, we will refund the return postage costs to the card/PayPal you used to make the order with.
Please post returns to Cockheart, 10c IMPERIAL WORKS, Fountayne Road, N15 4QL
HOW TO TAKE CARE OF YOUR COCKHEART:
- use it often and well (and tag us in photos;))
before washing, turn it inside out,
and never wash it on more than 40 degrees Celsius
Concept Store-Y // 57A Brewer Street, London W1F 9UL
Boutique Mauvais Garçon // 36 rue Marterey, 1005 Lausanne, CH - Switzerland
Any other questions? Ask us at firstname.lastname@example.org